At SoxProvider, we are committed to providing reliable IPTV services and professional customer support. If you experience any issue with your subscription or are not fully satisfied with your purchase, please contact us first. Our support team is always ready to assist you and resolve any technical or service-related concerns as quickly as possible.
Customer satisfaction is important to us. If, after contacting our support team, your issue cannot be resolved and you qualify under our Refund Policy, you may request a refund within the eligible period.
Please note that refunds are only considered according to our official Refund Policy. Due to the digital nature of IPTV subscriptions, refunds are limited once the service has been activated.
Please follow the instructions below to help us process your request quickly:
Fill out the Request Refund form with accurate information.
Use the same email address you used when purchasing the subscription.
Include your order number or invoice number.
Clearly explain the reason for your refund request.
Once we receive your request, our team will review it and respond as soon as possible.
If approved, refunds are processed to the original payment method. Processing times may vary depending on your payment provider.
Refund requests must be submitted within the allowed refund period.
Subscription access may be suspended once a refund is issued.
Chargebacks without contacting support first may result in permanent account suspension.
